Woman claims railroad crossing guard malfunctioned

AN ALBUQUERQUE WOMAN IS SHAKEN TO HER CORE AFTER A NEAR MISS WITH THE RAIL RUNNER THIS MORNING. SHE SAYS THE CROSSING ARM AT MONTANO MALFUNCTIONED AND NEARLY COST HER HER LIFE. BUT RAIL RUNNER OFFICIALS ARE DISPUTING HER CLAIM. SHELTON DODSON HAS BEEN LOOKING INTO THIS... HE’S LIVE IN THE NEWSROOM... SHELTON: WHAT'S CLEAR IS THAT THE CROSSING ARM ON EASTBOUND MONTANO CAME DOWN AND HIT SANDRA OLGUIN'S S-U-V THIS MORNING SECONDS BEFORE THE RAIL RUNNER TRAIN SPED BY. WHAT'S NOT CLEAR IS WHO'S TO BLAME: THE RAILROAD TRACK AT MONTANO IS SOMETHING SANDRA OLGUIN CROSSES EVERYDAY. BUT THIS MORNING SOMETHING HAPPENED HERE THAT SHE HAD NEVER SEEN BEFORE. 'As I was crossing the arm came down and hit my car.' IT CRACKED HER WINDOW AND TORE UP HER LUGGAGE RACK BUT THAT'S NOT WHAT HAS HER SO UPSET TONIGHT. Did you see lights? Did you hear bells? 'No, I didn't hear no bells. I didn't see the lights either.' OLGUIN BELIEVES THE CROSSING BARRIER MALFUNCTIONED — WITH THE ARM COMING DOWN WITHOUT WARNING. BUT RAIL RUNNER OFFICIALS SAY THAT IS SIMPLY IMPOSSIBLE. 'It's one complete system. The arms come down as the bells are dinging and the lights are flashing. The don't happen separately of each other.' THIS AFTERNOON WE WAITED ON THE RAIL RUNNER TO SEE IF THE ARM WAS WORKING CORRECTLY. AND WE FOUND THAT IN THE AFTERNOON IT WAS. BUT OLGUIN SAYS THERE IS NO DOUBT IN HER MIND IT WAS NOT WORKING CORRECTLY THIS MORNING AND NOW SHE IS RE-THINKING HER REGULAR ROUTE TO WORK. 'I am terrified to go across those tracks again.' OLGUIN SAYS SHE IS NOT SEEKING A LAWSUIT -- JUST SOME ANSWERS. ONES THAT WILL PUT HER MIND AT EASE FOR HER AND HER FAMILY. 'We go through there all the time and something has to be done. DESPITE THE HUGE DIFFERENCE OF OPINIONS THE RAIL RUNNER STAFF HAS BEEN IN CONTACT WITH MS. OLGUIN AND THEY PROMISE TO TAKE AN IN DEPTH LOOK AT HER CLAIM. LIVE IN THE NEWSROOM, SHELTON DODSON, EYEWITNESS NEWS FOUR. HE'S A CLEAN-CUT ...